FAQ

Last updated: 11 August 2026

Orders and payment

Can I change or cancel an order?
Contact info@liland.com.au promptly. We will try to help before fulfilment begins, but changes are not guaranteed after processing, packing, dispatch or the start of a service.

How do I confirm availability?
Use the availability and variant status shown on the product page. ATK products currently listed in the ATK collection are in stock; availability can change as orders are placed.

Shipping and delivery

How much is standard shipping?
Standard shipping is free for Australian delivery addresses accepted at checkout. Optional express, installation or other paid services are shown before payment.

When will an order arrive?
The estimate shown at checkout is the current guide for the selected products and address. It is not a guaranteed delivery date. Tracking is emailed after dispatch, and furniture may arrive in separate cartons. Read the Shipping Policy.

Product information

Where do I find specifications and included items?
Read the text details on the product page near the purchase controls. If a material, measurement, compatibility detail or included item is not stated, ask before ordering rather than relying on an image.

AGKey desks and accessories

Use the model-specific dimensions, finish, adjustment and included-parts information shown on the product page. Bulky products may arrive in multiple cartons. Voluntary change-of-mind requests are considered only for unused, unassembled products in complete packaging.

Aerlume ergonomic chairs

Compare the product-page adjustment and dimension details before ordering. Assembly and fit preferences vary by person and are not medical advice. Voluntary change-of-mind requests are considered only for unused, unassembled chairs in complete packaging.

Hello Kitty and Friends apparel

Select from the sizes shown for that item and use any product-specific measurements provided. Material and care information should be checked on the garment label; do not assume every style uses the same fabric or fit. Approved change-of-mind returns require the item to remain unworn, unwashed and tagged.

KUWOOF pet wear

Measure your pet and compare the product-specific size options before ordering; sizing is not universal by breed. Follow the supplied care information, supervise use and remove the item if it causes distress. Worn, washed or soiled pet wear is not eligible for voluntary change-of-mind return.

ATK keyboards and mice

Compatibility, connectivity, polling rate, software support and box contents differ by model. Use only the specifications stated on the relevant product page. The four products currently shown in the ATK collection are in stock.

Returns and product support

Are returns free or risk-free?
No blanket free or risk-free change-of-mind promise applies. Eligibility and return costs depend on the brand and category. Read the Return & Refund Policy. Faulty-item rights under Australian Consumer Law are separate.

Is every item covered for two years?
No universal fixed warranty period is represented. Australian Consumer Law rights apply, and an additional manufacturer warranty applies only where verified terms are supplied for the specific model. Read Warranty & ACL Support.

How do I request help?
Email info@liland.com.au, call +61 451 355 101, or use the contact form. Include your order number where applicable, product/model, a clear description and photos or video.