FAQ's

To apply, complete the Apply for a Trade Account form on our website. After we receive your application by email, we will review and assess the information provided.

If approved, we will use the email address you provided as your website login and set it up as a partner account. When you log in with that partner account, the prices shown on our website will be partner prices.

Your first purchase must include 3 or more items to formally become our trade partner. If your first trade account order contains fewer than 3 items, Liland reserves the right not to dispatch the order and to cancel and refund the amount paid, where permitted by law.

No. Partner prices do not include shipping unless we expressly state otherwise. Shipping is calculated separately at checkout or quoted separately.

Yes. Trade account approval is subject to Liland's review and discretion. We may approve, decline, suspend, or withdraw trade account access where appropriate.

Original shipping fees are not refundable for change of mind returns. If a refund is required under the Australian Consumer Law, we will handle shipping and refund obligations as required by law.

Yes. Before any package leaves our warehouse and is handed to the driver or carrier, Liland completes a content and visible condition check of the goods included in the package. We check that the ordered items, accessories, and visible product condition are correct before dispatch.

This pre-dispatch inspection does not limit your rights under the Australian Consumer Law if goods are damaged in transit, faulty, incorrectly supplied, or otherwise fail to meet a consumer guarantee.

Delivery times depend on your location and the size of your order.

Metro areas typically take 2–7 business days, while regional and remote areas may take longer.

Delivery times start from dispatch, not from the order date.

Shipping costs are calculated at checkout based on your location and order value.

Free shipping is available on orders over $1,000 within Victoria (VIC), and on orders over $2,000 for the rest of Australia.

Yes, we deliver most products to all states and territories across Australia.

However, bathtubs and kitchen sinks are currently available for delivery within Victoria (VIC) only.

Regional and remote areas may have longer delivery times and additional shipping charges.

Yes. Once your order has been dispatched, you will receive a tracking number via email.

If you haven't received tracking details within 3 business days, please contact us.

Please inspect your items as soon as possible after delivery and before installation. If your product arrives damaged, contact us as soon as possible, preferably within 3 days of delivery, with photos or videos, packaging photos, shipping label photos, and your order number.

Please do not install damaged, incorrect, or incomplete products before contacting us. We will assess the issue and provide a remedy in accordance with our policy and the Australian Consumer Law.

Yes, we offer a 7-day change of mind return policy from the date of delivery. Items must be unused, uninstalled, in original packaging, complete with all parts and accessories, and in resalable condition. A 15% restocking fee applies to approved change of mind returns, and return shipping is the customer's responsibility.

This change of mind policy is in addition to your rights under the Australian Consumer Law.

Installed or used products are not eligible for change of mind returns. Please check all products carefully before installation.

If a product is faulty or otherwise fails to meet a consumer guarantee, your Australian Consumer Law rights still apply.

We may cancel and refund an order where permitted by law, including because of stock unavailability, a genuine pricing or product error, suspected fraud, delivery limitations, or trade account eligibility requirements.

Simply browse our store, add items to your cart, and proceed to checkout.

Follow the prompts to enter your shipping and payment details to complete your purchase.

Orders are processed quickly to ensure fast delivery.

If you need to make changes, please contact us as soon as possible.

Once an order has been dispatched, changes or cancellations are not possible.

Yes. Once your order is placed, you will receive a confirmation email with your order details.

If you do not receive it, please check your spam folder or contact us.

Please check your spam or junk folder first.

If you still cannot find it, contact us and we will resend your order confirmation.

Once your order is shipped, you will receive a tracking email.

You can use the tracking link to monitor delivery progress.

No, you can checkout as a guest.

However, creating an account allows you to track orders and manage your details more easily.

Yes. Our products comply with relevant Australian standards, including WaterMark certification where required.

Product inclusions vary.

Please check the product description carefully to see what is included with each item.

We primarily operate online.

However, we can provide additional photos, videos, and specifications upon request.

We aim to display products as accurately as possible.

However, slight variations in colour or finish may occur due to lighting, screens, or manufacturing differences.

Yes, many items are restocked regularly.

If a product is out of stock, please contact us for availability updates.

We recommend installation by a licensed professional to ensure safety and maintain warranty validity.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes. All payments are processed securely using SSL encryption.

We do not store your full payment details.

Yes. All prices displayed on our website include GST.

All prices are in Australian Dollars (AUD).

This may be due to incorrect details, insufficient funds, or bank restrictions.

Please try again or contact your bank for assistance.

Yes. Our products come with warranty coverage depending on the product category, material, supplier, and product page information.

Warranty periods may vary by product. Please refer to the individual product page for the specific warranty period that applies.

Our warranty is in addition to your rights under the Australian Consumer Law.

Please contact us with your order number, proof of purchase, product details, and a clear description of the issue.

Please also provide photos or videos showing the issue, the delivery date, installation date, and proof of licensed installation where relevant.

Our team may request additional information, installation documents, site photos, or access to the product for inspection. We will usually review your claim within 3-5 business days after receiving the required information.

Warranty does not cover damage or issues caused by improper installation, non-compliant installation, misuse, neglect, harsh cleaning products, normal wear and tear, water quality issues, unsuitable site conditions, unauthorised repairs, or unauthorised modifications.

Minor colour, finish, texture, dimension, or appearance variations that do not affect product function are not considered defects.

These exclusions do not limit your rights under the Australian Consumer Law.

Yes. Installation by a licensed professional is required where applicable and may be required for warranty validity.

Products must be installed in accordance with applicable Australian Standards, state regulations, plumbing/electrical requirements, and manufacturer instructions.

Please keep proof of licensed installation, as it may be required for warranty assessment.