Shipping policy

Last updated: 11 August 2026

This policy applies to orders placed on liland.com.au. Liland is operated by Lunova Supply Chain Pty Ltd (ABN 54 691 411 980).

1. Shipping cost

Standard shipping is free for Australian delivery addresses accepted at checkout. Optional express, installation or other paid services are shown before payment. If an address cannot be serviced, Liland will contact you to arrange an alternative or refund the affected order.

2. Dispatch and delivery estimates

Product availability and the delivery estimate shown at checkout are the current guide for an order. Estimates are not guaranteed delivery dates and may change because of carrier delays, address issues, severe weather or other events outside Liland’s reasonable control. We will not advertise an unconfirmed dispatch promise.

Tracking is emailed after dispatch. Multi-item orders and large furniture can arrive in separate consignments.

AGKey desks and large accessories

Desks and other bulky items may ship in multiple cartons. A street address and safe carrier access are required; PO boxes and parcel lockers cannot accept freight. Delivery is generally to the accessible ground-level point specified by the carrier unless an installation or inside-delivery service is purchased.

Aerlume chairs

Chairs are bulky freight and require a street address. Keep all cartons until the order is checked. Assembly or installation is not included unless it is shown as a separate purchased service.

Hello Kitty and Friends apparel

Apparel normally travels as a small parcel and may be eligible for PO box delivery where the carrier accepts it. The checkout estimate applies.

KUWOOF pet wear

Pet wear normally travels as a small parcel and may be eligible for PO box delivery where the carrier accepts it. The checkout estimate applies.

ATK gaming peripherals

In-stock ATK keyboards and mice are available to order. The checkout estimate applies, and tracking is emailed after dispatch.

3. Address changes and missed delivery

Email info@liland.com.au, call +61 451 355 101, or use the contact form. Contact us as soon as possible for an address correction. Changes are not guaranteed after processing or dispatch. Carrier redelivery, storage or return-to-sender charges caused by an incorrect address or missed delivery may be payable by the customer where lawful.

4. Damage, missing cartons or incorrect items

Inspect the delivery and contact Liland promptly with the order number and clear photos if a carton is damaged, an item is missing or the wrong item arrives. Reporting promptly helps the carrier investigation, but no short reporting period removes rights under the Australian Consumer Law.

5. Contact

Email info@liland.com.au, call +61 451 355 101, or use the contact form.