Refund policy

Last updated: 12 July 2026

Liland's return conditions differ by product category. The full policy, including the return process (RMA), is on our Return & Refund Policy page — below is the summary that applies to your order.

Desks, Chairs & Accessories — 30-Day Returns

  • Returnable within 30 days of delivery (Australia only, up to 3 items per customer), disassembled and repacked in the original packaging with all parts.
  • Like-new items receive a full refund; used but resellable items incur a 10% restocking fee.
  • Change-of-mind return shipping is at the customer's cost; faulty or incorrectly supplied items are returned at our cost.
  • Cosmetic damage on arrival must be reported within 3 days of delivery with photos — partial compensation or part replacement is available per the standards on our Warranty page.
  • Not returnable for change of mind: bulk orders (more than 3 of the same item), custom or clearance items, services already performed, and items damaged after delivery.
  • Between 30–60 days, returns may be accepted at our discretion: you pay return shipping plus a 10% restocking fee, or we arrange return shipping and a 15% restocking fee applies.
  • Orders can be cancelled free of charge within 1 hour of purchase; refused deliveries have actual freight costs deducted from the refund.

Apparel (Hello Kitty and Friends) — Strict 14-Day Returns

  • Change-of-mind returns must be requested within 14 days of delivery.
  • Items must be unworn, unwashed, unaltered, free of odours and stains, with all original tags attached and original packaging.
  • Socks, underwear, clearance items and gift cards are final sale.
  • Return shipping is at the customer's cost; refunds are issued only after inspection — items failing these conditions are refused.

Pet Apparel (KUWOOF) — Hygiene Rules

  • No change-of-mind returns once an item has been worn by a pet or washed — no exceptions.
  • Completely unused items with tags and packaging intact may be returned within 14 days of delivery; one size exchange per order, shipping both ways at the customer's cost.
  • Please measure your pet against the product size chart before ordering.

Refunds

All returns require a Return Merchandise Authorisation (RMA) — contact aerlume.au@gmail.com or +61 451 355 101 (Mon–Fri 9:00 AM–5:00 PM AEST) first. Approved refunds go to the original payment method within 1 business day of inspection, plus 4–6 business days for your bank.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law. For a major failure you are entitled to your choice of a replacement or refund; for other failures we will repair or replace within a reasonable time.