Refund policy

Last updated: 11 August 2026

This policy separates Australian Consumer Law rights from Liland’s voluntary change-of-mind process. It does not create a blanket “risk-free trial”, free change-of-mind return, or fixed warranty for every product.

1. Faulty, unsafe, damaged or incorrectly supplied goods

Goods sold by Liland come with consumer guarantees under the Australian Consumer Law (ACL). If a product does not meet a consumer guarantee, the available remedy depends on the problem and whether it is major or minor. Conditions in the change-of-mind sections below do not limit these rights.

For a major problem, you may be entitled to choose a refund or replacement.
For a minor problem, Liland may first provide a repair or another remedy allowed by the ACL.
Liland is responsible for handling claims for products it sold; you do not have to deal only with the manufacturer.
Where a return is required for a valid ACL claim, Liland will provide instructions and meet reasonable return costs as required by law.

See the ACCC guidance on repairs, replacements and refunds.

2. Before returning an item

Email info@liland.com.au, call +61 451 355 101, or use the contact form. Include your order number, product, reason for the request and clear photos or video where relevant. Wait for written return instructions before sending anything. Unauthorised returns may be delayed or sent to the wrong location.

3. Change of mind is category-specific

Liland does not promise a change-of-mind return for every purchase. Eligibility must be confirmed in writing before return. When a voluntary return is approved, the customer is responsible for the quoted return freight unless Liland confirms otherwise. Original outbound standard shipping is not deducted where it was free; paid express or optional services are not refundable once supplied. This paragraph does not apply to remedies required by the ACL.

AGKey desks, risers, monitor arms and accessories

Change-of-mind requests are considered only for unused, unassembled items in complete, resalable packaging.
Assembled furniture, damaged cartons, missing hardware, cut or modified parts, and completed installation services are not eligible for voluntary return.
Large-item return freight can be substantial and is quoted before approval.

Aerlume ergonomic chairs

Change-of-mind requests are considered only where the chair is unused, unassembled and complete in its original packaging.
Chairs showing assembly marks, wear, stains, odour, damage or missing components are not eligible for voluntary return.
Approved large-item returns use a carrier arranged or approved by Liland; the quoted return freight is paid by the customer.

Hello Kitty and Friends apparel

Size or change-of-mind requests are considered only for unworn, unwashed items with original tags attached and no marks, scent, hair or alteration.
For hygiene reasons, worn or washed apparel is not eligible for voluntary return.
Check the product’s measurements before ordering. Return postage for an approved size/change-of-mind return is paid by the customer.

KUWOOF pet wear

Change-of-mind requests are considered only for clean, unworn and unwashed items with original tags and packaging.
Items with pet hair, odour, stains, chewing, stretching or other signs of use are not eligible for voluntary return.
Measure your pet and compare the product-specific size guide before ordering. Return postage for an approved change-of-mind return is paid by the customer.

ATK keyboards, mice and gaming peripherals

Change-of-mind requests are considered only for unused products returned as a complete set with the retail box, cables, receiver/dongle, manuals and included accessories.
Missing accessories, physical damage, modification, liquid exposure or misuse make an item ineligible for voluntary return.
Opening a product does not remove ACL rights if it is faulty. Liland may ask you to complete reasonable setup or software checks before hardware assessment.

4. Cancellations

Contact us promptly if you need to cancel or change an order. We will try to help before fulfilment begins, but cancellation is not guaranteed once an order has been processed, packed, dispatched or a service has started. ACL rights are unaffected.

5. Refund processing

Approved refunds are sent to the original payment method after the relevant assessment or return is completed. Your bank, card issuer or instalment provider controls the time taken to display the funds.

6. Contact

Email info@liland.com.au, call +61 451 355 101, or use the contact form.

Liland is operated by Lunova Supply Chain Pty Ltd (ABN 54 691 411 980).