Shipping Policy
Last updated: 21 July 2026
Liland ships across Australia from our Sydney and Melbourne warehouses — desks, ergonomic chairs, Hello Kitty and Friends apparel, KUWOOF pet apparel, and ATK gaming peripherals. This policy explains how, when, and where we deliver.
1. Delivery Area
- We currently ship within Australia only. We do not offer international shipping.
- Large items (desks, chairs): delivered by freight carriers to street addresses only. We cannot deliver large items to PO Boxes, parcel lockers, or some remote and island postcodes. If your address cannot be serviced, we will contact you to arrange an alternative or a full refund.
- Small parcels (apparel, pet apparel, accessories, ATK gaming peripherals): delivered by Australia Post and can be sent to PO Boxes and parcel lockers.
2. Processing & Dispatch
- Orders are picked and dispatched within 1–2 business days.
- Orders are not dispatched on weekends or Australian public holidays.
- If an item is on pre-order or back-order, the estimated dispatch window is shown on the product page.
- If part of your order is delayed, we may ship items separately at no extra cost to you.
3. Estimated Delivery Times
| Destination | Estimated delivery (after dispatch) |
|---|---|
| Sydney, Melbourne, Brisbane, Adelaide, Canberra (metro) | 2–6 business days |
| Perth, Hobart, Darwin & regional areas | 4–9 business days |
| Remote areas | Up to 12 business days |
These timeframes are estimates provided by our carriers, not guarantees. Deliveries may take longer during sale periods, holidays, or carrier disruptions.
4. Shipping Costs
- Free standard shipping Australia-wide on all orders — including desks and chairs.
- Any optional premium services (e.g. express upgrade where available) are shown at checkout.
5. Carriers & Large Item Delivery
- Small parcels ship with Australia Post; desks and chairs ship with freight partners such as Allied Express.
- Desks are heavy and may arrive as multiple cartons, which can be delivered separately and on different days. Please wait until all cartons have arrived before starting assembly.
- Freight is a door-to-door service: drivers deliver to your front door or building entrance and are not required to carry items upstairs, place them in a room, or assemble them.
- Someone aged 18+ should be available to receive large deliveries. If a freight delivery is missed, the carrier's re-delivery fee may apply.
6. Tracking
You will receive a tracking link by email as soon as your order is dispatched. Please allow up to 24 hours for tracking to become active. You can also contact us any time for an update.
7. Changing Your Delivery Address
Need to change your address? Contact us as soon as possible. We can update the address before dispatch, but once the order has left our warehouse we cannot redirect it. If an order is returned to us because an incorrect or incomplete address was provided at checkout, the cost of re-delivery will be payable by you.
8. Missed, Failed or Refused Deliveries
- If you are not home, the carrier may leave your parcel in a safe place, leave a collection card, or return it to a nearby depot or post office.
- If a delivery is refused for change of mind, the actual outbound and return shipping costs will be deducted from your refund, even where your order shipped "free".
9. Damaged or Missing on Arrival
Please inspect your order when it arrives. If a carton is damaged in transit, an item is faulty, or something is missing, contact us within 3 days of delivery with your order number and clear photos of the packaging and product. See our Return & Refund Policy and Warranty for how we make it right.
10. Contact Us
📧 aerlume.au@gmail.com
📞 +61 451 355 101 (Mon–Fri, 9:00 AM – 5:00 PM AEST)