Privacy Policy

Last updated: 12 July 2026

Liland ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What We Collect

  • Contact & order details: your name, email, phone number, billing and shipping address, and details of the products you order.
  • Payment information: payments are processed securely by Shopify Payments and our payment providers (e.g. Apple Pay, Google Pay, Shop Pay). We never see or store your full card number.
  • Account information: if you create an account — your login email and order history.
  • Support communications: messages you send us by email, phone or our contact form.
  • Usage data & cookies: device, browser, IP address and how you use our site, collected via cookies and similar technologies (see Cookies below).

2. How We Use It

  • To process and deliver your orders, including sharing delivery details with carriers such as Australia Post and Allied Express
  • To provide customer support and to process returns, warranty claims and refunds
  • To send order notifications — and, only if you opt in, marketing emails (you can unsubscribe at any time via the link in every email)
  • To prevent fraud and keep our store secure
  • To understand how our store is used and to improve it
  • To comply with our legal obligations (tax, consumer law, record keeping)

3. Who We Share It With

  • Shopify Inc., which hosts our store and processes data on our behalf
  • Payment processors, shipping carriers and fulfilment partners — only what they need to do their job
  • IT, analytics and marketing service providers acting on our behalf
  • Government agencies or courts where required by law

We do not sell your personal information. Some providers (including Shopify) store data on servers located overseas; where this happens, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.

4. Cookies

We use cookies that are necessary for the store to work (cart, checkout, login), plus optional analytics and marketing cookies. You can control cookies through your browser settings — blocking essential cookies may prevent parts of the store (like checkout) from working. For details about cookies used by our platform, see Shopify's cookie policy.

5. Security & Retention

Our store runs on Shopify's PCI-DSS compliant infrastructure and every page is encrypted with TLS/SSL. We keep personal information only as long as needed for the purposes above — typically up to 7 years for order and tax records — after which it is deleted or de-identified. No online system is 100% secure, so please keep your account credentials safe and contact us immediately if you believe your account has been compromised.

6. Your Rights & Choices

  • Access & correction: you may request a copy of the personal information we hold about you, or ask us to correct it.
  • Deletion: you may ask us to delete your information; we will do so unless we are required to keep it by law.
  • Marketing opt-out: unsubscribe via the link in any marketing email, or simply contact us.

To exercise any of these rights, contact us using the details below. If you are not satisfied with how we handle a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Children

Our store sells some products designed for children, but the store itself is intended for use by adults. We do not knowingly collect personal information from children under 18 — orders must be placed by a parent or guardian.

8. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

9. Contact

📧 aerlume.au@gmail.com
📞 +61 451 355 101 (Mon–Fri, 9:00 AM – 5:00 PM AEST)