Privacy Policy

Last updated: April 2026

Liland ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, contact us, or apply for a trade account.

Your Privacy Matters

We do not sell your personal information to third parties. Your data is handled securely and used to provide, improve, and protect our services.

1. Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and account details

Trade Account Information

  • Business or trading name
  • ABN or business details where provided
  • Trade type, project information, or purchasing requirements
  • Information submitted through the Apply for a Trade Account form

Payment Information

Payments are securely processed by third-party providers such as Shopify Payments and PayPal. We do not store your full credit card details.

Browsing Data

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Cookies and similar tracking information

Communication Data

Any information you provide when contacting us via email, phone, website forms, or social media.

2. How We Use Your Information

  • To process, fulfil, and deliver your orders
  • To communicate with you about your order, enquiry, return, warranty claim, or trade account application
  • To assess and manage trade account applications and partner pricing access
  • To provide customer support
  • To improve our website, products, and services
  • To send marketing communications where you have consented or where permitted by law
  • To prevent fraud, protect our business, and comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

  • Payment processors: to securely process payments
  • Delivery and freight partners: to ship and deliver your order
  • Website, IT, marketing, and analytics providers: to operate and improve our website and services
  • Professional advisers: such as accountants, insurers, or legal advisers where required
  • Legal authorities: where required by law, regulation, court order, or to protect our legal rights

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable service providers and protect your personal information.

4. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.

  • Remember your preferences
  • Improve site performance
  • Support checkout, analytics, advertising, and marketing

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information.

  • SSL encryption
  • Secure payment gateways
  • Restricted access to sensitive data
  • Use of trusted service providers

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

6. Your Rights

Subject to applicable Australian privacy laws, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate, outdated, incomplete, irrelevant, or misleading information
  • Opt out of marketing communications
  • Ask questions or make a privacy complaint

To exercise these rights, contact us using the details below. We may ask you to verify your identity before responding. We will respond within a reasonable time and aim to respond to privacy access or correction requests within 30 days where practicable.

7. Marketing Communications

If you subscribe to marketing communications, you can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or policies.

9. Privacy Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

Email: sales@liland.com.au
Phone: +61 466 960 425