Warranty Terms

Last updated: April 2026

At Liland, we stand behind the quality of every product we sell. This Warranty Terms page explains the warranty support available for products purchased from Liland and how warranty claims are assessed.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any warranty provided by Liland is in addition to, and does not limit, your rights under the Australian Consumer Law.

Warranty Provider

This warranty is provided by Liland. For warranty enquiries, please contact us using the details at the end of this page.

Liland Warranty

Subject to the terms below, Liland's voluntary warranty covers defects in materials or workmanship that arise under normal use, proper installation, and proper maintenance during the applicable warranty period.

The warranty period starts from the date of purchase unless the product page, written quotation, or applicable law provides otherwise. Warranty applies to the original purchaser only, except where the Australian Consumer Law provides otherwise.

Warranty Coverage

Product Category Warranty Period
Ceramic Products (Toilets, Basins) Up to 15 Years
Bathtubs Up to 10 Years
Vanities Up to 5 Years
Tapware & Mixers Up to 7 Years
Showerheads & Arms Up to 5 Years
Mirror Cabinets & LED Mirrors 2 Years
Accessories & Door Hardware 2 Years
Consumable Parts, Seals, Washers, Cartridges, Globes, Transformers, and Other Replaceable Components 12 Months unless stated otherwise

Warranty periods may vary depending on the specific product, parts, finish, and product page information. Please refer to individual product pages for details.

Customer Responsibilities

When receiving, storing, installing, and using a product, customers are responsible for taking reasonable steps to:

  • Inspect the product before installation and notify us promptly if it appears damaged, incorrect, incomplete, or faulty
  • Confirm all parts, accessories, and components are included before installation
  • Ensure installation is performed by a licensed professional where required
  • Ensure installation complies with applicable Australian Standards, state regulations, plumbing/electrical requirements, and manufacturer instructions
  • Ensure water pressure, water temperature, water quality, ventilation, electrical supply, and site conditions are suitable for the product
  • Maintain and clean the product according to care and maintenance instructions
  • Keep proof of purchase and proof of licensed installation where relevant

Please do not install a product that appears damaged, incorrect, incomplete, or faulty. Installation of a visibly damaged or incorrect product may affect our ability to assess a transit, handling, or warranty claim.

Warranty Conditions

  • The product was purchased directly from Liland
  • The product has been used for its intended purpose
  • The product has been installed by a licensed professional where required
  • The product has been used under normal residential conditions, unless commercial use is expressly stated as covered
  • The product has been maintained according to care instructions
  • You provide reasonable evidence to support the claim, including photos, videos, proof of purchase, and installation documents where relevant

Warranty Exclusions

Liland's voluntary warranty does not cover defects, damage, or performance issues caused by:

  • Improper installation, non-compliant installation, or installation not performed by a licensed professional where required
  • Failure to install, use, clean, or maintain the product according to instructions
  • Misuse, neglect, abuse, accidental damage, impact damage, or abnormal stress
  • Use of harsh, abrasive, acidic, corrosive, or unsuitable cleaning products
  • Normal wear and tear, including scratches, marks, fading, ageing, seals, washers, and consumable parts
  • Water quality issues, including mineral build-up, limescale, corrosion, contamination, silt, thread tape, silicone, copper shavings, or foreign objects in the water supply
  • Excessive water pressure, unsuitable water temperature, inadequate flushing of pipes before use, or unsuitable site conditions
  • Blocked, dirty, or unmaintained aerators, filters, shower heads, wastes, or valves
  • Commercial use, rental use, or public-use environments, unless the product is expressly specified as suitable for that use
  • Unauthorised modifications, repairs, replacement parts, accessories, or fittings
  • Damage caused by poor handling, storage, transport after delivery, or installation after visible damage was identified
  • Damage caused by adhesives, sealants, grout, chemicals, or construction materials
  • Natural disasters, external events, power issues, or other causes outside normal product use
  • Minor variations in colour, finish, texture, dimensions, grain, or appearance that do not affect product functionality
  • Minor cosmetic imperfections or superficial blemishes that do not affect the intended use of the product
  • Clearance, ex-display, final sale, spare parts, or promotional items, except where required by law

These exclusions apply to Liland's voluntary warranty and do not limit any non-excludable rights under the Australian Consumer Law.

How to Make a Warranty Claim

To make a warranty claim, please contact us as soon as you become aware of the issue. Prompt notice helps us assess the issue and arrange the appropriate next steps.

Please email us with:

  • Your order number and proof of purchase
  • Your name, phone number, email address, and installation address
  • Product name, product code or SKU, and product photos
  • A clear description of the issue
  • Clear photos or videos showing the issue